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Hi,Im using CUCM 12.5 and UCCX for call center.My users have Jabber + Cisco Finesse.Randomly, my agents do not hear customers from external calls who pass through UCCX.On debuging, I can see ports udp 4000 & 4001 denied on the network between agents ...
Hi,I use Cisco CUCM 12.5 with an MGCP gateway.Actualy, my calls randomly fails. Sometimes they work, sometimes not.I realized after looking in the debug logs, that the interface shuts down, and restarts. I don't know what that means.Any idea ? Thank ...
Hi,i am using Single Number Reach for a short time . But I face a weird behavior that I want to get rid of. When I call someone from my mobile phone and reach the voicemail, If I don't leave a message, the call (on which voicemail is message is runni...
Hi, I recently set up our ESA to communicate with TLS but It seems some partners are no longer able to send e-mails to me. I have read this documentationhttps://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118955-Control-TLS-N...
Hi,
I have noticed in Windows 10 that Dynamic DNS update causes Jabber communication breaks (for some seconds).
Dynamic DNS update is when the computer contacts the DNS server to update the PTR record.
During a conversation, each time Windows r...
Hi,after weeks of troubleshooting, found the issue. On one voice gateway, first call was OK, second call was KO, third call was OK.It looks like a weird issue on specific channels that i cannot explain. I miss some skills on that specific domain.Told...
Yep, found that RTCP ports TCP 4000-4005 too.But Im sure mine are UDP, got the print next to me, im sure they are UDP protocol.Here is the netstat from a client after taking the call.12840 is the PID of CiscoJabber.exe.16512 and 16513 are the local p...
Hi Scott, thank you for your answer. None of the ports i m looking for are presente in the links you gave me.Nevertheless, the command "show voip rtp connections" confirmed what I have read on another topic. My new gateway uses a new port range and t...
Thank you for your answser. Found that the 13xxx udp ports are used by new gateways. New model, new range. Ports opened and communication are OK. But still have ports UDP 4000 and 4001 from agent computer to the CUCM, each time a call comes from UCCX...
Hi Kyle,The suspicion was on the PVDM card but we decided to change also the the T2/E1 card in same time. Not that expensive as second hand and I don't like to waste my time going to DC in case the PVDM was not enough.
