About ctanner01

ctanner01 · 10-19-2020

A user is trying to connect to a SX-20 video system that is registered to the cloud in their classro...

ctanner01 · 10-19-2020

How can you add or update a camera position to a SX10 or SX20 device once it is running RoomOS 2020 ...

ctanner01 · 10-12-2020

Hello Enrico, The computer is connected to a VGA-DVI cable that runs back to the presentation input ...

ctanner01 · 10-06-2020

I have a SX-20 device that is registered to the cloud and one of our users was not able to share the...

ctanner01 · 06-18-2020

Try putting in the username and password you use to access the remote interface of the unit. If you ...

ctanner01 · 05-27-2020

I am trying to add two SX20's to webex cloud and I cannot enter the 16 digit number. I can see where...

ctanner01 · 11-20-2019

Thank you for the information. I have checked our Webex Administration settings and everything match...

ctanner01 · 11-19-2019

We have two webex roomkits that are currently registered to the cloud and we have configured the Hyb...

ctanner01 · 01-11-2018

Thank you Patrick! I was on the phone with Cisco TAC yesterday trying to figure out what is going on...

ctanner01 · 01-10-2018

That is what I thought but for some reason the mic input is not muted when the call is connected. Is...

ctanner01 · 01-10-2018

Hello Cisco Support Community, Can someone explain what the Autoanswer On, Microphone muted option d...

ctanner01 · 12-01-2017

Thanks Joshua! We are using a Y-Connector with the headset for the separate connections.

ctanner01 · 12-01-2017

Do the SX-10's support multimedia headsets? We have a some headsets that have built in microphones t...

ctanner01 · 04-27-2017

Thank you!

ctanner01 · 04-27-2017

Is there any documentation explaining the differences between upgrading our Telepresence Software fr...

Unable to connect to a video system in Webex