I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...

I am trying to configure a webhook as a trigger for my flow but i am unable to get it to work. When i try to send test requests using postman, it does not get invoked or the variables do not get parsed.. is there additional steps needed to get this t...

I have a gadget to make outbound calls in finesse and it is working as required but i am having challenges in returning agent to the previous state. Is there a way to get the status or track the agent status before making the call. I can return them ...