Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is it possible to have UCCX email the exception when a call fails during script execution. I need the reason for call failure along with the caller details.
I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...
I am trying to configure a webhook as a trigger for my flow but i am unable to get it to work. When i try to send test requests using postman, it does not get invoked or the variables do not get parsed.. is there additional steps needed to get this t...
I have a gadget to make outbound calls in finesse and it is working as required but i am having challenges in returning agent to the previous state. Is there a way to get the status or track the agent status before making the call. I can return them ...
It failed @ the Select Resource Step, the CSQ was having the wrong name. But I understand your point. ContactInactiveException is the only one we have today and is working well. Considering there is no easy way to catch it all, i will drop this idea....
Thank You Jonathan. I am trying like below. this is my test script - i am not sure if this is the correct way to do this. i am hoping to use this as a default script so anytime a call fails due to script issue, we could catch the reason via an email....
