Track agent state in custom gadget

[sthan89]

I have a gadget to make outbound calls in finesse and it is working as required but i am having challenges in returning agent to the previous state. Is there a way to get the status or track the agent status before making the call. I can return them to Ready state but if the agent was in Not-ready state before making the call, i want to put them back to the same state.

[Thomas G. Johannesen · Accepted solution]

Hey

In your handleUserChange event you can do something like this :

    function handleUserChange(userevent) {

        currentState = user.getState();

        oldState = newState;
        newState = currentState;

        if (oldState === "NOT_READY" && newState === "OUTBOUND") {
            savedOldState = "NOT_READY"
        } else {
            savedOldState = "READY"
        }
    }

currentstate = user.getState

[sthan89]

Thank You Thomas for the help.