Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is there a feature or is there a way in PCCE to disable or take away the ability for an agent to end a call? A very important customer was hung up on after waiting a long time in queue and we want to be sure this doesn't happen again.
The customer asked based on a personal experience of a customer service call they had and the agent said they could not hang up and could only disconnect if the calling party did so first.
Thank you for the reply.
