Hello community ,
i have a workflow on cisco finesse administration but the browser not open a new tab
System version: 12.5.1.11001-348 (SU1-ES03)
this is a conditions ...
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Hi people ,
i have a problem with one report in CUIC .. the report agent not ready reason code summary takes a lot of time to come out and sometimes I get time out in CUIC
i cleared the cache , and i opened case to TAC to check my DB and TAC said ev...
Hi everyone, I have a problem with the recording system while an agent puts a call on hold, the recording system acceptsthis in the SIP message as BYE - the recording system does not know how to combine the two calls into one call after the agent tak...
Hi !
The problem was resolved all agents were configured at the cisco finesse administration level under team default i did a reset to cisco finesse tomcat
Hi, thanks for the answer, I know this is a Cisco forum, but the "problem" is happening on the Cucm side, and my question is whether it is possible to change the BYE sent in sip.while the agent puts the call on hold…
