About ebillmeyer

ebillmeyer · 11-03-2023

Hello,I am a complete newbie at UCCX scripting and I can not get this script to work the way I want it to. I'm essentially just trying to have incoming callers hit the queue, if no one is logged into Finesse and ready, then have them redirected to a ...

ebillmeyer · 11-07-2023

That change seemed to have fixed it and so far everything appears to be working as I intended. Thank you so much David! I will mark your original reply as the answer, since that was the initial problem.

ebillmeyer · 11-07-2023

That did it. Thank you so much for your help!

ebillmeyer · 11-06-2023

So, I guess I was misunderstanding how the agent ready status worked. If their is only one agent that is ready, and they are on a call then it does redirect as intended. If that agent does not answer the call it just rings and rings and never sets th...

ebillmeyer · 11-06-2023

I'm sorry, I probably didn't word my attentions correctly. What I'm attempting to do, is have the queue as the first stop for calls, assuming that someone is marked as ready. If there is not anyone ready redirect to a DN (This part appears to work). ...

ebillmeyer · 11-06-2023

It does not. I have one user signed and ready on the queue and it just continues to ring them.

Member Since	‎10-02-2023 07:28 PM
Date Last Visited	‎11-16-2023 01:40 PM
Posts	8

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Redirect a call out of the queue to a different number if no agents

Re: Redirect a call out of the queue to a different number if no agent

Re: Redirect a call out of the queue to a different number if no agent

Re: Redirect a call out of the queue to a different number if no agent

Re: Redirect a call out of the queue to a different number if no agent

Re: Redirect a call out of the queue to a different number if no agent