Redirect a call out of the queue to a different number if no agents

[ebillmeyer]

Hello,

I am a complete newbie at UCCX scripting and I can not get this script to work the way I want it to. I'm essentially just trying to have incoming callers hit the queue, if no one is logged into Finesse and ready, then have them redirected to a DN. I've attached pictures and I would greatly appreciate any help someone can provide. Currently all calls are being redirected regardless of if anyone is ready in the queue. 

[david.macias]

Yes, the RONA setup doesn't seem to be correct or it's not setup in a way that it would support what you're trying to accomplish. The other post mentioned how you can change this behavior but note that this is an enterprise wide change.

david

[ebillmeyer]

That change seemed to have fixed it and so far everything appears to be working as I intended. Thank you so much David! I will mark your original reply as the answer, since that was the initial problem. 

[Thomas G. Johannesen]

Or try to change your if statement to only use 1 =

AgentsLoggedIn = 0 or AgentsLoggedIn < 1