Cisco announces the end-of-sale and end-of-life dates for the Cisco D9858 Advanced Receiver Transcoder. The last day to order the affected product(s) is June 15, 2015. Customers with active service contracts or active warranties will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active service contracts or active product warranties, support will be available for the shown dates as stated in the applicable service contracts or product warranty terms and conditions, even if this date exceeds the Last Date of Support shown in Table 1. Replacement model is the newer D9859 Advanced Receiver Transcoder. See EOL details for PIDs. http://www.cisco.com/c/en/us/products/collateral/video/digital-receivers-decoders/eos-eol-notice-c51-733525.html Table 1.         End-of-Life Milestones and Dates for the Cisco D9858 Advanced Receiver Transcoder Milestone Definition Date End-of-Life Announcement Date The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. December 15, 2014 End-of-Sale Date The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. June 15, 2015 Last Ship Date: HW, App. SW The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. September 13, 2015 End of SW Maintenance Releases Date: HW, App. SW The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. June 14, 2016 End of Routine Failure Analysis Date: HW The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. June 14, 2016 End of New Service Attachment Date: HW, App. SW For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. June 14, 2016 End of Service Contract Renewal Date: App. SW The last date to extend or renew a service contract for the product. September 10, 2017 End of Service Contract Renewal Date: HW The last date to extend or renew a service contract for the product. September 10, 2019 Last Date of Support: App. SW The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete ** . Warranty duration is based on product ship dates; refer to warranty terms and conditions for details. June 30, 2018 Last Date of Support: HW The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete ** . Warranty duration is based on product ship dates; refer to warranty terms and conditions for details. June 30, 2020         ... View more

This is to announce two new versions of IRD code, released end of November 2014. release notes and download link on cisco.com (account needed): http://www.cisco.com/c/en/us/support/video/digital-receivers-decoders/products-release-notes-list.html https://software.cisco.com/download/navigator.html?mdfid=281568065&i=rm D9854/58/24 release R4.50: New Features The following is a list of new features for Version 4.50. - On Screen Display support in transcoded (D9858) output - Satellite Disaster Recovery support with Cisco PowerVu Network Center uplink control (Release 12.5 or later) - Enhanced SCTE-104 splice command support on SDI output (D9854/D9854-I only) - NIT Retune Recovery   D9859 Release R1.50 update (requires upgrade to R1.11 first!) New Features The following is a list of new features for Version 1.50. - On Screen Display support in transcoded output - Satellite Disaster Recovery support with Cisco PowerVu Network Center uplink control (Release 12.5 or later) - NIT Retune Recovery - Fingerprint support in the transcoded output   Browser support for new releases: Firefox:v3 – v33 Chrome:v19 – v38 IE:v8 -v11 ... View more

Cisco announces that the D9850 is now End Of Life and customers are encouraged to migrate to our D9854 platform which functionally replaces the D9850 while offering additionally DVBS2, HD and MPEG4. Migration info can be found in the EOL announcement on Cisco.com. See also attached.   http://www.cisco.com/c/en/us/products/collateral/video/digital-receivers-decoders/eos-eol-notice-c51-731979.html ... View more

We wanted to announce some recent updates on the IRD portfolio SW front.   For the D9854/58/24 Portfolio: Release 4.10: Full release with focus on new Satellite Disaster Recovery features and OSD on analog output including a variety of fixes. See releasenotes on cisco.com. Software release is also available on Cisco.com http://www.cisco.com/c/dam/en/us/td/docs/video/headend/Digital_Receivers/V4-10/Release-Notes-D9854-D9854-I-Advanced-Program-Receiver-SW-Version-4-10.pdf http://www.cisco.com/c/dam/en/us/td/docs/video/headend/Digital_Receivers/V4-10/Release-Notes-D9858-Advanced-Receiver-Transcoder-SW-Version-4-10.pdf http://www.cisco.com/c/dam/en/us/td/docs/video/headend/Digital_Receivers/V4-10/Release-Notes-D9824-Advanced-Multi-Decryption-Receiver-SW-Version-4-10.pdf Release 4.12: Maintenance release with as major fixes:  IGMPv2 fix for D9824/54 IPinput, possible audio3/4 descrambling issue causing downstream decoding issues. Release available on cisco.com. Release-notes to follow soon. ... View more

This notice is to announce some possible issues with the display output of downstream settop boxes when using the D9859 within certain configurations and with certain settings: Scenario 1: MPEG4HD to MPEG2HD 16:9 We recently found problems on older settop boxes due to the way the D9859 signals the HD content downstream. Those boxes could end up displaying the content in a letterbox format versus a full scale output which would be expected. Cisco is working on a maintenance release to solve this specific application by adding the proper signaling so older settops can execute the proper output format. Scenario 2: MPEG4HD to MPEG2SD It is advised to avoid the mode “None”, "4:3 P/B", "16:9 Scale" when transcoding from an input stream MPEG4 HD with 16:9 Aspect Ratio to MPEG2 SD Default mode is “None” on the D9859. For this scenario, we advise 4:3 CCO, 16:9 LB or 14:9 as a fixed setting. For D9859, “None”, “4:3 P/B” and “16:9 Scale" currently result in letter box display, signaled downstream as 4:3 Note that on the D9858, “None”, "4:3 P/B", "16:9 Scale" resulted in a 16:9 compressed picture, signaled downstream as 4:3 The D9859 Aspect Ratio Conversion options are: None, Auto, Auto AFD, 16:9 L/B, 4:3 P/B, 14:9, 4:3 CCO, and 16:9 Scale. See D9859 User Manual for full details. WebGUI setup: change "none" to 4:3 CCO, 16:9 LB or 14:9 Using PNC Transcode Profiles: Jordi Sander Product Manager Control Systems SPVTG-SPM-MPDBU sanderjo@cisco.com ... View more

D9858 R4.01 Draft release note ... View more

D9854 R4.01 Draft Release Note ... View more

Attached is the D9859 focused Swift licensing presentation covering ordering tips, how to license in swift, how to upload to device and FAQs based on our training session. Recorded session can be found here https://cisco.webex.com/ciscosales/lsr.php?AT=pb&SP=TC&rID=74306917&rKey=e83522803973aab0&act=pb As background, please visit: https://tools.cisco.com/SWIFT/LicensingUI/Home?bctid=2012619585001.  After you’ve logged on with your CCO ID, please view the video labelled “Licensing Training for RFGW-1, DCM, D9036, and ROSA customers.” Kind Regards, Jordi Sander ... View more

Recent updates to Chrome (v29 and later) and Firefox (v25 and later) broke some of our WebGUI handling when using the new R4 release on D9854/58/24 or the recently released D9859. Internet Explorer releases do not not show any issues. We recommened to use Firefox v24, IE or Chrome pre-v29. We are looking at updates in future maintenance releases to cope with the changes by Firefox and Chrome. Kind Regards, Jordi Sander ... View more

The D9859 requires the SNMP protocol to be enabled to make sure settings files can be backed up and restored properly. This can be done on the front panel or through the UI: This step will be eliminated in a future maintenance release. Kind Regards, Jordi. ... View more