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We've been running into a strange issue where some staff members can't log into Jabber.The common factor seems to be that they all use T-Mobile as their personal carrier. However, it's inconsistent—not everyone with T-Mobile is affected. For example,...
Hi everyone,We're currently running Cisco Unity Connection Version 14 SU2 as a virtual machine on VMware. We recently learned about field notice FN74144, which states that the SpeechView Transcription Service will stop working after December 30, 2024...
We are currently evaluating Webex Contact Center as we consider transitioning away from UCCX. In our existing setup, if there are more than three people waiting in the call queue, an email is automatically sent to the supervisors to alert them. I've ...
We have a lot of phones in our system that never got removed. These were phones that got replaced for one reason or another. I would like to be able to get a list of all these phones so I can begin cleaning up the system. They appear as below. I wasn...
Hello everyone,I'm encountering a problem with the DirSync service in CUCM after upgrading from version 12.5 to 14 SU3. The service abruptly stops, and upon investigation with TAC, we identified the issue relates to specific characters in the 'title'...
I forgot to mention a couple of things in my last post. I also have T-Mobile as my carrier, and I can’t log in either.Another thing—right around Christmas break, our campus switched from using Microsoft to Infoblox for DNS management.If my phone is o...
It's frustrating to hear that the threshold rule isn't functioning as expected, especially during our software evaluation phase.Just to clarify, according to your threshold metric based on the 'longest time in queue': if one person is logged into the...
It took me a minute to find threshold rules. I was on the wrong page. Under Entity Information, I set it to Call Threshold. On Threshold Information, the Threshold metric is Number of calls in Queue.Operand is >Trigger Value as COUNT is 1Trigger Inte...
