About support

support · ‎01-14-2016

Hi ndhingr3, Thank you for your reply. As you can see in my original post, the "Traceroute" to 172.18.X.X does travel all the way to the VPB Concentrator, so the routes are there. For some reason, the VPN concentrator does not route it. Here's the routing table of the VPN Conc. 0.0.0.0 0.0.0.0 63.117.231.1 2 Default 0 1 10.0.0.0 255.0.0.0 172.16.1.250 1 Static 0 1 10.1.0.0 255.255.0.0 172.16.1.250 1 Static 0 2 10.2.0.0 255.255.0.0 172.16.1.250 1 Static 0 2 10.3.0.0 255.255.0.0 172.16.1.250 1 Static 0 2 10.4.0.0 255.255.0.0 172.16.1.250 1 Static 0 1 63.117.231.0 255.255.255.0 0.0.0.0 2 Local 0 1 172.16.0.0 255.240.0.0 0.0.0.0 1 Static 0 2 172.16.1.0 255.255.255.0 0.0.0.0 1 Local 0 1 10.4.X.X is the subnet having issues. However, I can ping the inside of the concentrator. Thanks in advance!

support · ‎01-06-2016

Hello and thank you for reading, We have a VPN Concentrator 3000, it works for all the sites except for a new one we just added. There is communication between the Concentrator and the office, but we can't ping the clients behind the concentrator. Traceout shows that the traffic reaches the concentrator, but it never makes it back. There is no firewall in between. Office switch: Tracing the route to 172.18.1.103 <- VPN Client VRF info: (vrf in name/id, vrf out name/id) 1 10.4.1.7 10 msec 0 msec 0 msec 2 10.120.0.90 30 msec 20 msec 20 msec 3 10.120.0.2 20 msec 30 msec 20 msec 4 10.120.0.1 20 msec 20 msec 20 msec 5 10.0.12.1 20 msec 20 msec 30 msec 6 172.16.1.2 20 msec 20 msec 30 msec 7 172.16.1.5 20 msec 20 msec 20 msec <- VPN Concentrator The configuration is the same on all the switches, and I added the new subnet to the list of static routes on the VPN Concentrator. Any help on this will be greatly appreciated. Thanks

support · ‎08-03-2015

Hi Torleif, I unfortunately have a lot of experience with this, since a lot of my phones are old and I teach my administrators how to fix them. The off-hook switch is an easy fix, follow these steps: 1. Remove the 4 rear screws (2 are located under the rubber stands). 2. Open up the phone (It is pressure clamped so you need to apply a bit of force. 3. Locate the metal "spring" or "wire" that controls the switch. It has most likely come out of his socket. Place it back in, test the off-hook switch movement before reassembling. Let me know how that works. Thanks, FG

support · ‎08-07-2012

This put me on the right path - been dealing with this on a 2921 rtr for months. Thank you thank you thank you j.blakley!!

support · 01-14-2016 11:14 AM

Hi ndhingr3, Thank you for your reply. As you can see in my original post, the "Traceroute" to 172.1...

support · 01-06-2016 12:32 PM

Hello and thank you for reading, We have a VPN Concentrator 3000, it works for all the sites except ...

support · 08-03-2015 05:53 AM

Hi Torleif, I unfortunately have a lot of experience with this, since a lot of my phones are old and...

support · 08-27-2014 06:19 AM

Hi Leah,Did not see the ARC entry in the registry. Do you have any other solutions? Thanks.

support · 08-07-2012 03:26 PM

This put me on the right path - been dealing with this on a 2921 rtr for months. Thank you thank you...

Date Registered	‎12-03-2004 01:05 PM
Date Last Visited	‎08-18-2017 03:54 AM
Total Messages Posted	5

Hi ndhingr3,

Clients behind VPN Concentrator can't p...

Hi Torleif, I unfortunately

Cisco 2821 PTP - Error Sec / Slip Secs ...

Hi ndhingr3,

Clients behind VPN Concentrator can't ping a subnet, but the concentrator can. Routes in place.

Hi Torleif, I unfortunately

Hi Leah,Did not see the ARC

Cisco 2821 PTP - Error Sec / Slip Secs --