Hi allI have a CCM 4.2 which has a conference bridge(S/W) configured and registered with it.It has been working fine before a couple of months and now when we tried making conference calls, the calls are getting dropped.We are trying for Ad-Hoc Con c...

Hi all,On two occasions , one of the agents has put himself into 'not ready - faults' before finishing a call but the next call in queue has still presented even though he is in not ready.One call he took and dealt with it, whilst the other, he recei...

We have a VG224 gateway registered with CUCM 5.0.MGCP is the protocol governing the gateway.All ports in the gateway are up and working fine.We have a Siemens modem that is connected to one of the ports of the VG224.It does not communicate with the g...

HelloWe have CRS Engine 4.1 and CUCM 6.0.Everything was working fine but suddenly the IVR started looping and outbound cals also were blocked.The IVR lopped twice and then the call was disconnected.But we did a restart on the CRS engine it started wo...

HelloWe are using CUCM 6.1.I need to divert a phone number and this results in reorder tone.There is a translation pattern to change the ext numbers.When the divert is removed it works fine and i am sure that this number is not a part of any hunt gro...