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Hello Everyone
I am facing issue regarding Extension Mobility in Uccx Finesse 10.x
Let me try to explain what exactly issue is.
We have an Device profile which is associated with RMCM user, when we login extension mobility in IP-Phone1, and then lo...
Dear All,I have created the user with Supervisor priviliges in QM, I can see the test agent taking calls, when I click on the Live Monitoring tab the gives an message which is attached.After getting the attached error, the agents call goes on Hold.
I...
Hello Everyone,
Platform: UCCX 10.x
I am facing connection lost issue again and again (snapshot attached) in finesse .
I think this is a network issue .can anyone help how can i proof this with logs,
I have collected UCCX engine logs, cisco finess...
Hello Everyone,
I have done deployment of Finesse Email feature , we are using UCCX 10.6 with Social Miner 10.6 & Exchange 2010.
That issus i am facing is certificate on some PC browser it is working file but facing issue on most browser.
Error is ...
Hello,
i have uccx 10.6 and in finesse i am unable to see default call variables in finesse. but i can see them in CAD. below is the snapshot...
how i can get these call variables in finesse also. actually customer is migrating from CAD to Finess...
Thanks Deepak for your response
i have resolved the issue , i was not giving media resources in device pool for conferencing .. when i applied media resource list to DP. barge IN is working...
Thank you Deepak, i followed the same resolved the issue
now i am facing issue regarding barge in ..
now the issue is as soon as the Supervisor barge's in agents call the customer goes on HOLD. Dont understand why is this ?
can you help
Please find below answers
1. Do you have the built in bridge enabled on the agent phones?
Yes Built-in-bridge is on and recording profile is also associated
2. Have you correctly set the monitoring call search space for the supervisor?
Actually a...
