About Talha Anjum

Talha Anjum · 12-15-2015

Hello Everyone I am facing issue regarding Extension Mobility in Uccx Finesse 10.x Let me try to explain what exactly issue is. We have an Device profile which is associated with RMCM user, when we login extension mobility in IP-Phone1, and then lo...

Talha Anjum · 12-03-2015

Dear All,I have created the user with Supervisor priviliges in QM, I can see the test agent taking calls, when I click on the Live Monitoring tab the gives an message which is attached.After getting the attached error, the agents call goes on Hold. I...

Talha Anjum · 12-03-2015

Hello Everyone, Platform: UCCX 10.x I am facing connection lost issue again and again (snapshot attached) in finesse . I think this is a network issue .can anyone help how can i proof this with logs, I have collected UCCX engine logs, cisco finess...

Talha Anjum · 12-02-2015

Hello Everyone, I have done deployment of Finesse Email feature , we are using UCCX 10.6 with Social Miner 10.6 & Exchange 2010. That issus i am facing is certificate on some PC browser it is working file but facing issue on most browser. Error is ...

Talha Anjum · 12-01-2015

Hello, i have uccx 10.6 and in finesse i am unable to see default call variables in finesse. but i can see them in CAD. below is the snapshot... how i can get these call variables in finesse also. actually customer is migrating from CAD to Finess...

Talha Anjum · 12-17-2015

Thanks Deepak for your response i have resolved the issue , i was not giving media resources in device pool for conferencing .. when i applied media resource list to DP. barge IN is working...

Talha Anjum · 12-16-2015

Thank you Deepak, i followed the same resolved the issue now i am facing issue regarding barge in .. now the issue is as soon as the Supervisor barge's in agents call the customer goes on HOLD. Dont understand why is this ? can you help

Talha Anjum · 12-05-2015

Please find below answers 1. Do you have the built in bridge enabled on the agent phones? Yes Built-in-bridge is on and recording profile is also associated 2. Have you correctly set the monitoring call search space for the supervisor? Actually a...

Talha Anjum · 12-03-2015

Thanks for sharing this , it worked for me , cheers !!!

Talha Anjum · 12-03-2015

Thanks man , Cheeers it worked !!! :)

Member Since	‎10-02-2015 12:12 PM
Date Last Visited	‎09-01-2021 12:05 AM
Posts	28

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EM Issue in Uccx Finesse

Unable To capture Live Monitoring on AQM 10.5

Finesse Connection Lost

Finesse Certificate Issue

Call Variables not showing in Finesse UCCX 10.6

Thanks Deepak for your

Thank you Deepak, i followed

Please find below answers

Thanks for sharing this , it

Thanks man , Cheeers it