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We are working on Finesse ccx 10.6 . We need to upload our custom gadgets. There are already few built-in gadgets which we want to remove. We have deleted the gadget tab inside the Desktop layout , but still the built-in gadget didn't disable, thoug...
I am working on CCX outbound campaign management.I am focusing on Agent base direct privew campaign. I come across with a very strange behavior. If first time i import the number , call went very well. and every thing goes fine. but if i import the ...
Hello Every one. In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing. 5: The agent's phone places an...
Hi All, I am CVP VXML developer and i have a question about Custom logging in VXML. I have simple VXML application, in which i have used one JAC(Java Action Component) ,inside JAC, i have incooperated a custom jar.I have placed that custom jar file ...
Hello Everyone, I have started working on Agent Request API's. But i am still confuse what is this. I have studied few books and watch videos, but still i didn't get the exact idea. Are they part of social minor, or can we use them independently, i c...
Hi Raj:Actually we are trying to achieve same thing, a wishper call to agent before an actual call land. We are not able to understand this script, which you have mentioned. Can you please help us out in this, if you have some script, can you please...
Thanks Vinod for your reply.Actually i have found the problem. The Problem was with Axis jar's which i have used in my VXML application to make Web Service Client. These jar's somehow use alot of CPU utilization and didn't release the resources. Once...
