We are working  on Finesse ccx 10.6 . We need to upload our custom gadgets. There are already few built-in gadgets which we want to remove. We have deleted the gadget tab inside the Desktop layout , but still the built-in gadget didn't disable, thoug...

Hello Every one. In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing. 5: The agent's phone places an...

Hello Everyone, I have started working on Agent Request API's. But i am still confuse what is this. I have studied few books and watch videos, but still i didn't get the exact idea. Are they part of social minor, or can we use them independently, i c...