Is it possible to find out if CUCM agent is currently logged in CIPC or Jabber? Because address is accessible by JTAPI in case that agent is not logged in communicator same as agent is logged. I know that Finesse provides agent state for UCCx users ...

Hi all.I found in Finesse REST API that it is possible to change agent's state by HTTP PUT with agent's credentials as basic authorization.In our environment we have configured user that is able to change state of all logged agents. Then we created a...

Hi all.I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it). If I logged in Finesse web client UI, I can chat between customer and Fine...

Hi all.I am using UCCX REST API(adminapi) and I need to get extension of queue. CUCM doesn't provide queue feature.This API doesn't provide extension for queues, because each queue has a defined "cti route point" in CUCM that has this queue extension...