About Ryan Hilfers

Ryan Hilfers · 03-13-2017

Has anyone else had issues overriding the _dnis and _ani session variables in cvp 11.5? We're prepping for upgrade from 10.5 to 11.5 and noticed that when we try to override "_dnis" or "_ani" in the ToExtVXML array variable, its not working. The IC...

Ryan Hilfers · 02-16-2017

Hi,I'm trying to get a demo working with the task routing API and the Task Management Gadget sample from Cisco DevNet: Task Routing It seems the Task Management Gadget is having problems with the Finesse Media API on sign-in. I see a 404 in the jav...

Ryan Hilfers · 10-14-2016

There was an open bug CSCuv72535 tracking the missing SAB utility in the latest CVP versions. I see it has been marked resolved as of 11.0.1 but still i do not see the SAB utility in 11.5 after windows install. Does anyone know more about the res...

Ryan Hilfers · 11-22-2011

Wondering if anyone has any ideas on how to solve this.Lets assume a scenario: There are two call centers, Seattle and Las Vegas. There are sales and support agents in each location, routing between sales/service is handled by assigning two distinc...

Ryan Hilfers · 11-30-2010

Hello,I have a customer who is using web services to front end database queries. Sometimes there are accented charaters e.g. "ê" in the Web Service Response... these characters are getting converted like so ê --> À© when CVP consumes the respons...

Ryan Hilfers · 07-31-2018

jconsole will tell you this on the 'Memory' tab. It will show Used: Committed: and Max: at the bottom. Since your xms and xmx settings are equal, JVM will start-up and commit the entire heap memory to the OS. All this means is that the OS will k...

Ryan Hilfers · 07-31-2018

hey jimmy, while they share the same java runtime environment, they do not share the same JVM instance. Two entirely separate tomcat containers are started in separate JVMs. CVP uses Apache's proc run libraries to wrap the tomcat container as a win...

Ryan Hilfers · 03-22-2017

Wow thanks Janine, that is super helpful to know upfront!

Ryan Hilfers · 03-22-2017

Hey Roshan, did you end up using Sub flow or subdialogs? One deal breaker for me was inability to re-use subflows across multiple CVP applications, it seems the subflows must be nested under a specific CVP app. We use subdialogs because of this lim...

Ryan Hilfers · 03-15-2017

Thanks for chiming in. The ecc variable user.microapp.ToExtVXML has the same Max length in both environments, with four elements in the array.Its being modified in a set variable prior to the Run Ext.Script node. For ex, if I had a value in PV10 i w...

Member Since	‎11-30-2010 11:30 AM
Date Last Visited	‎08-01-2018 02:27 AM
Posts	31
Total Helpful Votes Received	25

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CVP 11.5 Unable to override _dnis and _ani

TaskManagement Gadget Issue

Standalone Application Builder CSCuv72535

Routing target question - UCCE

Character Set options on VXML Server

Re: How JVM Memory is Shared between CallServer and VXMLServer (Combo Deployment)

Re: How JVM Memory is Shared between CallServer and VXMLServer (Combo Deployment)

Re: Pros and cons of CVP subflows

Re: Pros and cons of CVP subflows

Re: CVP 11.5 Unable to override _dnis and _ani