Ryan Hilfers
Member since ‎11-30-2010

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  • 31 Posts
  • 4 Solutions
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  • 25 Helpful votes Received
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Has anyone else had issues overriding the _dnis and _ani session variables in cvp 11.5?   We're prepping for upgrade from 10.5 to 11.5 and noticed that when we try to override "_dnis" or "_ani" in the ToExtVXML array variable, its not working. The IC...
Hi,I'm trying to get a demo working with the task routing API and the Task Management Gadget sample from Cisco DevNet: Task Routing   It seems the Task Management Gadget is having problems with the Finesse Media API on sign-in. I see a 404 in the jav...
There was an open bug CSCuv72535 tracking the missing SAB utility in the latest CVP versions. I see it has been marked resolved as of 11.0.1  but still i do not see the SAB utility in 11.5 after windows install.   Does anyone know more about the res...
Wondering if anyone has any ideas on how to solve this.Lets assume a scenario: There are two call centers,  Seattle and Las Vegas.  There are sales and support agents in each location, routing between sales/service is handled by assigning two distinc...
Hello,I have a customer who is using web services to front end database queries.  Sometimes there are accented charaters e.g. "ê" in the Web Service Response...  these characters are getting converted like so   ê --> À©  when CVP consumes the respons...