Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi!Finesse 11.6(1) and CUIC 11.6(1). Sorry for long post.My goal is to create a Finesse gadget that shows agent states for other team - not the team that agent is in. I created a "custom" report based on "Agent Team Real Time" report. Only customizat...
Hi!
I have encountered strange problem with Call Studio 11.0. Normally, when trying to debug CVP application , after build in VXML server has started I would press connect in "Voice application" view and see my application starting and pausing on br...
Has anybody played with "Local Variables" and can give me a sample how to work with them?I'm looking for a way how to create them, read and change values. I'm trying to create element that reads file, parses it's content and stores values in "local v...
I'm trying to create custom element for CallStudio. Something along the lines of built-in math element. It has to have some parameters and a button to open simple editor where I can enter multiple lines of text. Dealing with parameters is easy, but I...
Is there a way how to see values of session variables or element variables during debug session?I'm debugging Call Studio application, set a break-point and can execute application step by step. But I couldn't find a way how to see values of element ...
Just got the same problem - CUCM upgraded 12.5, but IP IVR (CCX) is 11.5. I changed order of CTI and AXL servers, so that the other CUCM SUB is on top. After CCX reboot, JTAPI sync worked. Hope this helps.
From GUI there is a sorting - ascending on agent team.How can I access report view XML ?I accessed report by using XML permalink. And here is what I got back. There is no sort.----- <?xml version="1.0" encoding="UTF-8"?> <report name="Agent_Team_Rea...
Hi Denise,I actually tried opening TAC case regarding this, but I was basically turned down as soon as word "custom" was mentioned. The case I had is 683395214. If you or anyone else is willing work with me within the case, I'm more than happy to do ...
