Hi,We are planning to write an application which will get the number of pending contacts for each campaign in ICM. to get this information which table i can use. I need to do hourly polling on the information. Once i get the number of pending contact...

Hi,I have written custom OCX with CTIOS Client DLL's in VB. I am trying to get Not Ready reasons codes list from CTI OS Server through event OnQueryAgentStateConf. But I am not able to extract it. I am able to dump the properties and see the list of ...

HiI am able to upload a custom field through the text file to dialing list of the dialer. But I am not able to get the custom field in the CTI OS client. How to pass it from dialer to agent. Please advice.TnxVen

I need to delete the contacts from the campaign contact table and DL_<Campaign ID>_<Import Rule _ID> table in BA database. I need to delete the records that were uploaded through particular file and other contact should remain same in the both the ta...

Hi ,Platform - MCS-7835 UCCX - 4.5UCCM - 4.3We uploaded 20 additional agent seat licenses successfully, but display licenses page shows only 5 agent seat licenses are available. When 6th agent logs in, CAD displays maximum license reached. Can anybod...