Hi @alexander-mcmillan,
So, if we understand your query here, the requirement is to show a single record with a single Correlation ID for a specific Call in your Org through the Detailed Call History (CDR) Report.
However, you're getting multiple rows in the report excel file, to be exact almost 10 record for a single Correlation ID which is possibly creating confusion for you and not giving the exact background of the Call.
But unfortunately that's how the CDR reports are designed and I don't think it's showing anything wrong as per its design, there might be a single Correlation ID but the Call for that single Correlation ID might have multiple call legs, like initial call receive, then hold, then transfer, then again hold - like this (just giving an example).
Therefore this Detailed Call History report would always show the complete legs of that Call and from the starting to end - the Correlation ID of that entire Call would be only 1
Hope this helps to understand the background of the CDR Report.
However if you've any further query, please share the report file along with your query to devsupport@webex.com and we'll discuss this item there further.
Regards!
Sandip
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