About Shantha Murthy

Shantha Murthy · 10-12-2014

Hi All, Good morning. We are facing timezone issue in preview call back in outbound dialer. BAtimezone is showing +300 instead of +330 for IST (Indian Standard Time). In configuration, timezone is set as GMT +5:30 Chennai, Kolkatta, Mumbai, New Delh...

Shantha Murthy · 01-02-2014

Hi everyone,Today while monitoring RTMT I found out new alert.At Thu Jan 02 13:44:09 GMT 2014 on node 10.156.125.3, the following SyslogSeverityMatchFound events generated: SeverityMatch : CriticalMatchedEvent : Jan 2 13:43:32 VDVPCCS02 local4 2 : 1...

Shantha Murthy · 10-13-2014

Hi Szabo, Thanks a lot for the answer. Have a nice day.“The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well.”Kind Regards,Shantha Murthy...

Shantha Murthy · 10-13-2014

Hi Szabo,Thanks for the reply. Yes, able to see in agnet CAD. Please find the screen shot for agent CAD and configuration done in Campaign manager Please let me know for any more information.Thanks.Shantha Murthy

Shantha Murthy · 10-13-2014

Hi Szabo, ICM version is 7.5. Kind Regards,Shantha Murthy S

Shantha Murthy · 01-03-2014

Yes ur right. Samil and Cisco TAC are working together. My collegue is working with Samil regarding this and I'm checking in forum for assistance.:-)

Shantha Murthy · 01-03-2014

Thanks for reply and information.Cisco TAC team is working on this issue from last 15 days :-( and yet no response from them. finger crossed.

Member Since	‎06-15-2012 04:20 AM
Date Last Visited	‎08-18-2017 03:55 AM
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Outbound dialer: BATimeZone is showing +300 instead of +330 minutes

RTMT alert in CM 8.5.1.15900-4

Hi Szabo, Thanks a lot for

Hi Szabo,Thanks for the reply

Hi Szabo, ICM version is 7.5.

RTMT alert in CM 8.5.1.15900-4

RTMT alert in CM 8.5.1.15900-4