Anton Semenov
Member since ‎05-06-2010

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  • 22 Posts
  • 0 Solutions
  • 1 Helpful votes Given
  • 5 Helpful votes Received

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Good day!I'm planing to upgrade my CCX 5.0 to CCE (Enterprise) 8.5. And I wonder if CCE 8.5 has the ability to record the outbound and inbound calls? For example when the agent answers the incoming call from the customer, the system automatically beg...
Hello, all!I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report ...
Hello!When I try to upload the prompt to the UCCX 5.0 through the webadmin, UCCX says "An error occured. Please check log for more details.Error while uploading the file. Please try again. ". But when I press F5 to refresh this page the prompt is upl...
Good day,I have CCME 7.1:sh telephony-service CONFIG (Version=7.1)=====================Version 7.1Cisco Unified Communications Manager Expressload 7914 S00105000300load 7906 SCCP11.8-4-2Sload 7911 SCCP11.8-4-2Sload 7920 cmterm_7920.4.0-03-02load 7921...
Community Statistics
Member Since ‎05-06-2010 02:38 AM
Date Last Visited ‎06-16-2021 08:32 PM
Posts 22
Total Helpful Votes Received 5
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