Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Good day!I'm planing to upgrade my CCX 5.0 to CCE (Enterprise) 8.5. And I wonder if CCE 8.5 has the ability to record the outbound and inbound calls? For example when the agent answers the incoming call from the customer, the system automatically beg...
Hello, all!I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report ...
Hello!When I try to upload the prompt to the UCCX 5.0 through the webadmin, UCCX says "An error occured. Please check log for more details.Error while uploading the file. Please try again. ". But when I press F5 to refresh this page the prompt is upl...
