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Is there a way to factory reset the 8841 phone? The procedure for our 79xx phones is to hold the # while powering up and entering a sequence on the keypad. Can't find an equivalent for the 8841.I know it can be done from the menu, but this phone wo...
Is there a way to find user mailboxes that are using a specific aging policy? Either a lookup or a report would be fine, but I haven't been able to find a way to do so. thanks, Alan
Where would one set up Agent Email Ready/NotReady buttons for the Supervisor Desktop? I have the Agent Ready/NotReady buttons by default.I see where this is done in the Administrator to add the buttons to the Agent Desktop, but I'm not sure where to...
UCCX version 9.0.2.11001-24 Agent Desktop 9.0.2.1063We recently upgraded from version 5.0 to the new version. Since then, agents have complained that when they receive a skill call, the CAD window takes control of the mouse from whatever they were w...
I have the need to list all extensions that are currently call-forwarded. Is this possible within Call Manager? Or is there a tool (RTMT?) which might allow me to do this?Thanks for any assistance,Alan
mpence111, Were you able to resolve your issue with the 9951 phone? We are moving from 7961 phones to 8841 phones, and are seeing the exact same CAD issues. Additionally, we cannot get the BIB recording to work on the 8841.TAC has been slow in it's...
I did not find a resolution for this. I've had to tell my agents that this is the way it is. So far, they're not particularly impressed with the upgrade from UCCX 5.0 to 9.0, with this being just one of the reasons.
Yes, CAD becomes the active window upon receiving the call. Unfortunately, my agents are used to working on other items between calls, and are unhappy when the cursor is pulled into the CAD pop-up.Based on the number of complaints I've received, thi...
Thanks Rob!I'll try the export function. That should do it.FWIW, I did try a forum search, but I don't normally use the term "divert". Learn something new every day.Alan
