Factory Reset 8841

[alanshort1]

Is there a way to factory reset the 8841 phone?  The procedure for our 79xx phones is to hold the # while powering up and entering a sequence on the keypad.  Can't find an equivalent for the 8841.

I know it can be done from the menu, but this phone won't boot far enough to provide access to the menus.  This was a working phone, until it wasn't...

If there is no way to do this, I guess I'll have to do a warranty swap.

Thanks,

Alan

[Charles Hill]

Hello,

The correct procedure is:

1. Press "#" when you power on the phone
2. You will see the headset,speaker and mute will light on and then light off.
3. When you see only headset and speaker turn on again, please press 123456789*0# in sequence.
4. After you pressed the the first digit "1", you will see speaker turn off.
5. After all the number are input completely in sequence, you will see Mute button turns on to indicate phone begin to do the factory reset.
 

https://tools.cisco.com/bugsearch/bug/CSCut29814

Hope this helps,

Please rate helpful posts.

Thanks.

[Rob Huffman]

Hi Alan,

EDIT: +5 to my friend Charles for beating me to the punch :)

Check these bug notes;

Factory reset procedure incorrect on 88xx admin guide

CSCut29814

Symptom:
The keypad button factory reset procedure in the 8841/51/61 Administration Guide is not accurate.

Conditions:
When attempting the keypad button factory reset procedure documented in the 8841/51/61 administration guide, the phone never reaches the state where "all other lights stay green."

Workaround:
The correct procedure is:

1. Press "#" when you power on the phone
2. You will see the headset,speaker and mute will light on and then light off.
3. When you see only headset and speaker turn on again, please press 123456789*0# in sequence.
4. After you pressed the the first digit "1", you will see speaker turn off.
5. After all the number are input completely in sequence, you will see Mute button turns on to indicate phone begin to do the factory reset. 

Cheers!

Rob

[Charles Hill]

Thank you Rob!

[axel]

We need to reset a phone remotely, how can we do that?

Is there no way to factory reset a Cisco 8841 from the web GUI?

[bb-cisco]

Tried this several times on 2 different 8851's. Procedure does not work.