About ryoung195

ryoung195 · 06-24-2011

I am trying to test working with skills so they can be later used and assigned to agents in production queues. I have created a test queue with 2 agents and assigned skills and competence levels to each agent. I created 3 CSQ's that are resource ski...

ryoung195 · 05-20-2011

I have a user who is trying to run reports on Historical Reports for the period of 5/30/2010 to 5/31/2010. When she runs the report she gets a message there is no information for that time period. I have tried it myself and get the same messageand ...

ryoung195 · 04-11-2011

My helpdesk queue that was created before my time is set to take calls onsite during business hours and redirect to an offsite location after hours. It seems that some calls are getting through to our offsite helpdesk during regular business hours a...

ryoung195 · 03-15-2011

I have a user who is trying to save a report on her deskttop so she can later print it out. When she trys to save it, she gets the error message "Crystal Report Viewer" "Memory Full". This only happens only on her machine. I am running Unified CCX ...

ryoung195 · 03-14-2011

Im am trying to install IP communicator on my laptop. Install went fine but when phone is trying to register I get Registration Rejected: Error DBConfig. I am running CM 6.1 and communicator 7.0.

ryoung195 · 06-24-2011

I have already taken the UCCXD course and i found it only taught me thing i already know about IPCC. Would like to get into the UCCXA course but its all about budget.

ryoung195 · 06-24-2011

Im leanring UCCX on the job. I have noticed that Cisco does not have any good documentaion on all the features that UCCX does. Not good at all. I think your explanation on how the skills based routing is what i am loking for. I will have to play a...

ryoung195 · 06-24-2011

Thanks for the reply. I get that part. I have 3 Skill. I created 3 spearate CSQ's. Would i but all 3 CSQ's into the script? Is there better documention then what i have seen that shows how this works?

ryoung195 · 04-13-2011

UCCX*Richard Young * Telecommunications Administrator * SunGard Higher Education * Mercy College * 555 Broadway, Dobbs Ferry, NY 10522 * Tel 914-674-7412 * Fax 914-674-7514 ryoung@mercy.edu *

ryoung195 · 03-15-2011

I am Administrator.

Member Since	‎03-09-2010 08:05 AM
Date Last Visited	‎08-18-2017 03:55 AM
Posts	32

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How do I associate the skills i created to my Resource Group?

Is there a setting that determines how far back reports are kept for Historical Reports?

How can I find out why my helpdesk queue is redirecting calls during business hours.

Historical Reports not allowing report to save to desktop.

IP Communicator Error Message Registration Rejected: Error DBConfig

How do I associate the skills i created to my Resource Group?

How do I associate the skills i created to my Resource Group?

How do I associate the skills i created to my Resource Group?

Re: How can I find out why my helpdesk queue is redirecting call

Re: IP Communicator Error Message Registration Rejected: Error D