I am looking for an option where I can get the single report with the following details: Agent Name, Total Inbound and outbound calls, Avg talk time and hold time, login logout activity, reason. For each agent with the above parameters. I see that I ...

Hi team,I am a newbie to the UCCX.I'm currently working on a UCCX script (version 12.5) and running into an issue with the following call flow:Caller dials our pilot numberHears welcome.wav (Welcome IVR)Inputs 54321 to access the support menuHears ma...

Hi, we are using UCCX with HA newly setup. While logging into Finesse desktop as agent, we are unablet to get the live data. It throws an error message :HTTP 404 error : Unable to load the gadget. Contact your administrator.:However when the agent lo...