Finesse Desktop unable to load live data on Publisher

[Santosh Desai]

Hi, we are using UCCX with HA newly setup. While logging into Finesse desktop as agent, we are unablet to get the live data. It throws an error message :HTTP 404 error : Unable to load the gadget. Contact your administrator.:

However when the agent login from the subscriber, the live data loads without any issues. Any help would be appreciated

TAC connected and worked on this issue. Regenerated the certificates, got them signed by the CA, but the issue still persists.

This is from the Publisher:

This is from the subscriber:

[bill.king1]

So TAC isn't able to resolve the issue for you?

[piyush aghera]

I guess you are still working with TAC, if not, you may re-open the case. Meanwhile, check reachability from finesse primary to your live data source (I believe CUIC) and vice versa. Also capture browser network logs for working and non-working condition and check if you see any difference in requests.

[Santosh Desai]

Thank you, Piyush! We are still working with TAC. They have escalated this issue to BU and we are awaiting response.

[A_]

Do you have the specific reports on both servers in CUIC > Reports > Stock > Unified CCX Live Data? If not, export it from subscriber and upload it to publisher.

[Santosh Desai]

We are still working with TAC. They have escalated this issue to BU and we are awaiting response.

[Santosh Desai]

Apologies for the much delayed response. This issue has been resolved by TAC. Looks like in the tomcat certificate, there was a space in the name for the FQDN which caused this issue. After making changes the issue has been successfully resolved.

[bill.king1]

Thank you for the root cause. Was it this defect you hit? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh15684