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Businesses running outbound voice campaigns are always interested in increasing the answer rate.
In particular, the Businesses would ensure that at least their own customers would answer the Campaign calls generated to inform them of new opportunitie...
Overview
A common reporting requirement in UCCE/PCCE environment is how to report calls released by Agents or Customers.
This report is available with UCCX, while ICM, which is the routing engine of UCCE, does not contain this detail.
The Termination...
Why a Reverse Proxy?
Data and network security is a common issues in environment where CC Agents are outsourced or temporary employed.
Financial organization (Banks, Insurances ) in particular have reasonable concerns when access to business data...
Hello I did complete the config of Personal Callback, and I see the reservation going through the Script, but the QueueToAgent node fails. The error logged in the CallRouter is: 09:51:18:461 ra-rtr Trace: (41 x 0 : 0 0) NewCall: CID=(151413,726), DN=...
Thank for your commentThis requirement and solution has been raised in European market.With campaign management, the service could be provided also by outsourcers, and the same number could be used for different businessesThere is no safe 1:1 mappin...
Hi DavidYou are correct. Most Branded Calling Solution use this approach. You need the ‘branded’ app installed on the customer phone to make the contact task.This solution is not to address any customer, but at least to get your customers to answer, ...
In my post I did explain how it could be achieved. I did setup all in lab with PCCE 10.5If you want me to help you, you have to provide details about your setup and reverse proxy configRegardsMarcoInviato da iPhoneIl giorno 17 gen 2018, alle ore 18:0...
