Businesses running outbound voice campaigns are always interested in increasing the answer rate. In particular, the Businesses would ensure that at least their own customers would answer the Campaign calls generated to inform them of new opportunitie...

Overview A common reporting requirement in UCCE/PCCE environment is how to report calls released by Agents or Customers. This report is available with UCCX, while ICM, which is the routing engine of UCCE, does not contain this detail. The Termination...

  Why a Reverse Proxy?   Data and network security is a common issues in environment where CC Agents are outsourced or temporary employed. Financial organization (Banks, Insurances ) in particular have reasonable concerns when access to business data...