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vigurura
‎09-09-2020
Cisco Employee
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Member since ‎04-23-2013
75
Posts
50
Helpful
23
Solutions

Re: Cisco Live Data

Created by in Contact Center
08-01-2018
08-01-2018
It depends on your deployment. I suggest you look at design guide to see if you need another server ...

Re: Cisco Live Data

Created by in Contact Center
08-01-2018
08-01-2018
Hi Josh,UCCE real-time reports pull data from AW Db and it refreshes every 15 sec.Live Data on the o...

Re: CUIC Reporting issue

Created by in Contact Center
07-26-2018
07-26-2018
I suggest you open a TAC case.Thanks,Vikram G

Re: CUIC Reporting issue

Created by in Contact Center
07-26-2018
07-26-2018
I assume this is UCCE deployment. Has the report templates been imported into the system? I suggest ...

Re: CUIC v11.6 SQL connectivity Issue

Created by in Contact Center
05-23-2018
05-23-2018
Hi Arun,Can you please open a case for some one to look into this.Thanks,Vikram G

Re: Custom report help

Created by in Contact Center
04-19-2018
04-19-2018
Hi Micah,No assistance/ support for Custom reports. I suggest you reach out to some partners. Cisco ...

Re: Is there a way to calculate the average handle time across multiple CSQ's?

Created by in Contact Center
03-19-2018
03-19-2018
There is no stock report which will give you the average handle time across multiple CSQ's. You will...

Re: Need assistance creating a report to show the median call duration by week and by month

Created by in Contact Center
03-07-2018
03-07-2018
what is the exact use case here?

Re: UCCX week on week trend analysis

Created by in Contact Center
03-07-2018
03-07-2018
This needs custom reporting to achieve this .

Re: CUIC 11.5 User Interface Issues - Needed Improvements

Created by in Contact Center
03-06-2018
03-06-2018
Hi Gerry,I suggest you upgrade to 11.6 and let us know your experience. Some of these have been addr...

Re: I'm having trouble with displaying percentage values in CUIC 11.6.

Created by in Contact Center
03-06-2018
03-06-2018
Hi Regina, I suggest you please push TAC to escalate the case to the BU. we will need to analyze thi...

Re: I'm having trouble with displaying percentage values in CUIC 11.6.

Created by in Contact Center
03-05-2018
03-05-2018
Sorry for that ! As I mentioned earlier if we have a denominator as 'zero', it will lead to a divide...

Re: I'm having trouble with displaying percentage values in CUIC 11.6.

Created by in Contact Center
03-04-2018
03-04-2018
Hi Regina,The " --" is shown if the formula results in a "Divide by Zero" error. I suggest you open ...

Re: Cisco Unified Intelligence Center V.11

Created by in Unified Communications Infrastructure
12-14-2017
12-14-2017
Hi Mat,There are a lot of reports/view talking about RONA. For example: You can get RONA details in ...

Re: Customize report CUIC

Created by in Contact Center
12-05-2017
12-05-2017
We have added few new reports in UCCX R11.6. Please look at Reporting guide : Cisco Unified Contact ...
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Date Registered ‎04-23-2013 11:51 PM
Date Last Visited ‎09-09-2020 12:48 AM
Total Messages Posted 75
Total Helpful Votes Received 50
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