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- About vigurura
07-24-2019
Stats
Member since
04-23-2013
75
Posts
50
Helpful
23
Solutions
08-01-2018
08:04 PM
It depends on your deployment. I suggest you look at design guide to see if you need another server or not. Thanks, Vikram G
... View more
08-01-2018
10:21 AM
Hi Josh, UCCE real-time reports pull data from AW Db and it refreshes every 15 sec. Live Data on the other hand is a pull based subscription which gives you CC data in real real-time i.e., 3sec max. Hope this helps. Thanks Vikram G CUIC Product Manager
... View more
07-26-2018
10:02 PM
I assume this is UCCE deployment. Has the report templates been imported into the system?
I suggest you open a TAC case so that some one can debug this issue.
Thanks,
Vikram G
CUIC Product Manager
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05-23-2018
07:04 AM
Hi Arun, Can you please open a case for some one to look into this. Thanks, Vikram G
... View more
04-19-2018
09:54 PM
Hi Micah, No assistance/ support for Custom reports. I suggest you reach out to some partners. Cisco AS can be of help. Thanks, Vikram G
... View more
Created by
vigurura
in Contact Center
in Contact Center
03-19-2018
08:01 PM
03-19-2018
08:01 PM
There is no stock report which will give you the average handle time across multiple CSQ's. You will need to create a custom report with some formula in that report. Avg Handle Time across multiple CSQ's = ((Avg Handle time of CSQ1 * No of calls) +.....+ (Avg Handle time of CSQ N * No of calls))/Total number of calls across those CSQ's. Thanks, Vikram G
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Created by
vigurura
in Contact Center
in Contact Center
03-07-2018
05:57 AM
03-07-2018
05:57 AM
what is the exact use case here?
... View more
Created by
vigurura
in Contact Center
in Contact Center
03-06-2018
08:52 PM
03-06-2018
08:52 PM
Hi Gerry, I suggest you upgrade to 11.6 and let us know your experience. Some of these have been addressed. Thanks, Vikram G
... View more
Created by
vigurura
in Contact Center
in Contact Center
03-06-2018
08:44 PM
03-06-2018
08:44 PM
Hi Regina, I suggest you please push TAC to escalate the case to the BU. we will need to analyze this further. Thanks, Vikram G
... View more
Created by
vigurura
in Contact Center
in Contact Center
03-05-2018
07:11 AM
03-05-2018
07:11 AM
Sorry for that ! As I mentioned earlier if we have a denominator as 'zero', it will lead to a divide by zero and hence we show a "--". Can you check why your denominator is zero? Thanks, Vikram G
... View more
Created by
vigurura
in Contact Center
in Contact Center
03-04-2018
09:45 PM
03-04-2018
09:45 PM
Hi Regina, The " --" is shown if the formula results in a "Divide by Zero" error. I suggest you open a case to look into this. Thanks, Vikram G
... View more
12-05-2017
06:29 AM
We have added few new reports in UCCX R11.6. Please look at Reporting guide : Cisco Unified Contact Center Express Reporting Guide, Release 11.6(1) - Cisco UCCX does not suport customization of Live Data reports.
... View more
12-04-2017
10:59 PM
Hi , I assume this is UCCE deployment. In release 11.6, we have 'Agent State Log' live data report . This is also added as a out-of-the box gadget in Finesse. Does this address your requirement? if not, can you please explain the use case what you are trying to achieve. Thanks, Vikram G
... View more
08-01-2018
It depends on your deployment. I suggest you look at design guide to see
if you need another server ...
08-01-2018
Hi Josh,UCCE real-time reports pull data from AW Db and it refreshes
every 15 sec.Live Data on the o...
07-26-2018
I assume this is UCCE deployment. Has the report templates been imported
into the system? I suggest ...
04-19-2018
Hi Micah,No assistance/ support for Custom reports. I suggest you reach
out to some partners. Cisco ...
Created by
vigurura
in Contact Center
03-19-2018
03-19-2018
There is no stock report which will give you the average handle time
across multiple CSQ's. You will...
Created by
vigurura
in Contact Center
03-06-2018
03-06-2018
Hi Gerry,I suggest you upgrade to 11.6 and let us know your experience.
Some of these have been addr...
Created by
vigurura
in Contact Center
03-06-2018
03-06-2018
Hi Regina, I suggest you please push TAC to escalate the case to the BU.
we will need to analyze thi...
Created by
vigurura
in Contact Center
03-05-2018
03-05-2018
Sorry for that ! As I mentioned earlier if we have a denominator as
'zero', it will lead to a divide...
Created by
vigurura
in Contact Center
03-04-2018
03-04-2018
Hi Regina,The " --" is shown if the formula results in a "Divide by
Zero" error. I suggest you open ...
Created by
vigurura
in Unified Communications Infrastructure
12-14-2017
12-14-2017
Hi Mat,There are a lot of reports/view talking about RONA. For example:
You can get RONA details in ...
Public Statistics
| Date Registered | 04-23-2013 11:51 PM |
| Date Last Visited | 07-24-2019 10:55 PM |
| Total Messages Posted | 75 |
| Total Helpful Votes Received | 50 |
