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About vigurura
03-23-2022
vigurura
Cisco Employee
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Member since
04-23-2013
75
Posts
50
Helpful
23
Solutions
Latest Contributions by vigurura
Latest Contributions by vigurura
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Re: Cisco Live Data
Created by
vigurura
in
Contact Center
08-01-2018
08-01-2018
It depends on your deployment. I suggest you look at design guide to see if you need another server ...
Re: Cisco Live Data
Created by
vigurura
in
Contact Center
08-01-2018
08-01-2018
Hi Josh,UCCE real-time reports pull data from AW Db and it refreshes every 15 sec.Live Data on the o...
Re: CUIC Reporting issue
Created by
vigurura
in
Contact Center
07-26-2018
07-26-2018
I suggest you open a TAC case.Thanks,Vikram G
Re: CUIC Reporting issue
Created by
vigurura
in
Contact Center
07-26-2018
07-26-2018
I assume this is UCCE deployment. Has the report templates been imported into the system? I suggest ...
Re: CUIC v11.6 SQL connectivity Issue
Created by
vigurura
in
Contact Center
05-23-2018
05-23-2018
Hi Arun,Can you please open a case for some one to look into this.Thanks,Vikram G
Re: Custom report help
Created by
vigurura
in
Contact Center
04-19-2018
04-19-2018
Hi Micah,No assistance/ support for Custom reports. I suggest you reach out to some partners. Cisco ...
Re: Is there a way to calculate the average handle time across multiple CSQ's?
Created by
vigurura
in
Contact Center
03-19-2018
03-19-2018
There is no stock report which will give you the average handle time across multiple CSQ's. You will...
Re: Need assistance creating a report to show the median call duration by week and by month
Created by
vigurura
in
Contact Center
03-07-2018
03-07-2018
what is the exact use case here?
Re: UCCX week on week trend analysis
Created by
vigurura
in
Contact Center
03-07-2018
03-07-2018
This needs custom reporting to achieve this .
Re: CUIC 11.5 User Interface Issues - Needed Improvements
Created by
vigurura
in
Contact Center
03-06-2018
03-06-2018
Hi Gerry,I suggest you upgrade to 11.6 and let us know your experience. Some of these have been addr...
Re: I'm having trouble with displaying percentage values in CUIC 11.6.
Created by
vigurura
in
Contact Center
03-06-2018
03-06-2018
Hi Regina, I suggest you please push TAC to escalate the case to the BU. we will need to analyze thi...
Re: I'm having trouble with displaying percentage values in CUIC 11.6.
Created by
vigurura
in
Contact Center
03-05-2018
03-05-2018
Sorry for that ! As I mentioned earlier if we have a denominator as 'zero', it will lead to a divide...
Re: I'm having trouble with displaying percentage values in CUIC 11.6.
Created by
vigurura
in
Contact Center
03-04-2018
03-04-2018
Hi Regina,The " --" is shown if the formula results in a "Divide by Zero" error. I suggest you open ...
Re: Cisco Unified Intelligence Center V.11
Created by
vigurura
in
Unified Communications Infrastructure
12-14-2017
12-14-2017
Hi Mat,There are a lot of reports/view talking about RONA. For example: You can get RONA details in ...
Re: Customize report CUIC
Created by
vigurura
in
Contact Center
12-05-2017
12-05-2017
We have added few new reports in UCCX R11.6. Please look at Reporting guide : Cisco Unified Contact ...
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Public Statistics
Date Registered
04-23-2013
11:51 PM
Date Last Visited
03-23-2022
12:14 AM
Total Messages Posted
75
Total Helpful Votes Received
50
Helpful Votes Given To
User
Helpful Count
mpirrone
5
richapar
1
See all >
Helpful Votes From
User
Helpful Count
Voiptron
5
boyd.lynn
5
Jeffrey Senger
1
dsobrinho
5
calogue
5
See all >