Hello,   We have challenge regarding Finesse FQDN based URL access in customer’s environment.  Actually, Finesse is in different domain i.e.  “xyz.com” and customer is in abc.net and customer not interested to add hostname along with domain i.e. “ABC...

Hello ,   We are running with UCCE 10.5, I am facing an strange issue that whenever we are putting a music file in script queue when no agent available to take the call that music will play. But I am getting distortion in that music file rest of othe...

Hello, We are using CAD 10.0, I want to display variable value on CAD Enterprise Data for this I have created one Layout but don't know how to assign that to agent. Is there any way to display variable value on CAD or anybody know how to assign new ...

Hello, I have a problem, when supervisor is login on IPCC Supervisor tool kit and monitor the agent status, one of the agent status is stuck in real time. Even agent has been removed from team but still agent is showing in real time as "UNKNOWN" sta...

Hi,   Can anyone please provide me detail that how to restrict any user to view folders and run the other report in CUIC?   Thanks in Advance!!   Regards Anuj Kumar