Hi all,In a mixed call signalling environment, ie. SIP, MGCP, H.323 is it necessary to ensure that the values used for NTE/NSE are the same across all devices in a voice path?As an example assuming that the environment is thus:PSTN<---->SIP Provider<...

Hi all,On a partiular 2821 Cisco ISR which is equipped with multiple C5510s which are configured for transcoding, we have a recurring problem with distored voice or choppy voice when calls are transcoded from G711 to G729.I can see from the IOS that ...

Hi,We are thinking of deploying a UC560 for 50 users on a particular site.This site has a VPN connection to another office of 6-10 users. I am wondering what telephony options with the UC560 I have for this remote office?Registering the remote office...

Hi everyone,Can anyone inform me if this process is possible?We have a group of user ext 5101 to 5109 who want to forward there extensions to a seperate number with a closed greeting voicemail account (ext 5118)The users want to be able to forward th...

Hello all,A particular contact centre that I am developing requires that the UK ring back tone is played for 30 seconds to the caller whilst waiting for an available agent. After 30 seconds a message waiting prompt is played followed by the ring back...