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Hi all,In a mixed call signalling environment, ie. SIP, MGCP, H.323 is it necessary to ensure that the values used for NTE/NSE are the same across all devices in a voice path?As an example assuming that the environment is thus:PSTN<---->SIP Provider<...
Hi all,On a partiular 2821 Cisco ISR which is equipped with multiple C5510s which are configured for transcoding, we have a recurring problem with distored voice or choppy voice when calls are transcoded from G711 to G729.I can see from the IOS that ...
Hi,We are thinking of deploying a UC560 for 50 users on a particular site.This site has a VPN connection to another office of 6-10 users. I am wondering what telephony options with the UC560 I have for this remote office?Registering the remote office...
Hi everyone,Can anyone inform me if this process is possible?We have a group of user ext 5101 to 5109 who want to forward there extensions to a seperate number with a closed greeting voicemail account (ext 5118)The users want to be able to forward th...
Hello all,A particular contact centre that I am developing requires that the UK ring back tone is played for 30 seconds to the caller whilst waiting for an available agent. After 30 seconds a message waiting prompt is played followed by the ring back...
Hello,I did manage to resolve this issue but it was a long process and I tried many things.The first thing I tried was to recreated the CTI ports. I also used different user accounts that the ones I originally used.I also uninstalled the jtapi client...
Thankyou for your thoughts they are appreciated.One question if I want to capture the original called number, presumably I use a Get Enterprise Call Info step, but what fields and values do I need to populate?
Actually I think I am running in to this bughttp://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso87326&from=summary We know we need to upgrade the CUCM version so hopefully this will resolve the problem ...
Thanks but when I access the PAB via the method you prescribed "Directories -->Personal Directory --> Personal Address Book --> Submit --> highlight entry to be deleted --> Select -->Edit" all I see is the following softkeys :-"Update" "<<" "Phones" ...
