Hi Team
Is it possible to change presence status such as available, Away, DND on Jabber client using API Query and use that as a gadget in Finesse.
idea is if agent mark himself as not ready from finesse then he will be still available in Jabber ...
Hi
I was trying to locate IM and presense Developer guide and cookbook for IMP version 12.5.1 But I find that last developer Guide or cookbook for IMP was for version 10.5.2. Is there any new document available for IMP version 12.5 or does the old ...
Hi,
I am looking for CCMP Bandwidth Required on Server side and client side per User Login session and thereafter the BW consumed during reskilling. As CCMP Users will be remote, hence Administrator want to reserve BW between CCMP web/app server an...
Hi Chintan, When call is consult trasnfer to anorther queue for announcement using CTI RP, ICM returns a label with correlation ID. This label is displayed on IP Phone agent screen instead of the queue number and queue Name. Is there a way we can man...
Hi, Is this CVP survivability script supports G711alaw codec or does it support G711ulaw codec only? What will be the solution if service provider supports G711alaw codec only on SIP Trunk? Regards Manish
