UCCX 8 Prompt Recording 'beep' in the end

[shiquan]

Hi,

I am using a script to record and upload prompt wav file in UCCX version 8. The problem is there is always a beep at the end of the prompt. It seems the system also records the '#' caller pressed to end the recording as a DTMF sound. This is pretty annoying and I cannot find any method to remove it.

It is weird that UCCX version 4 does not have this problem.

Anybody has similar issue or solution?

Thanks a lot.

Soup

[mlucas1911]

I'm running 8.5.1(SU2), I dont hear the terminating beep. Make sure your steps are similar to mine.

Mike

[paul johnson]

Soup, I'm having the same problem where there is a beep or click at the end of every recording.   Did you ever find a solution?   Mine is happening on 8.5.1 SU2.    I used the same script at another customer but didn't have this problem.

Paul

[Matthew Jasper-Batson]

Hi All,

     This issue could be the phone the prompt is being recorded on, we have seen this issue on Cisco IP phone 7962's.  I would be interested to see if these were the same phones used in the above cases. I realize these cases are old, but any information would be great.

Thank you in advance..

[Matthew Jasper-Batson]

Also another issue may be Bug Id: CSCef88319

DTMF tones being heard when dtmf relay is configured - another possibility that needs to be checked.