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Hi,I have a current configuration where users are receiving voicemail to email in their company mailboxes (e.g. user@company.com).Currently the "from" email id is configured as e.g. webexvoicemail@company.com.Can you direct me to where this 'from' e...
It could be possible that the affected user may have been assigned "Reporting user" role in addition to "Supervisor" role. This would cause supervisor to see all Queues. If the supervisor does not need CUIC reporting access, then you can remove "Repo...
Hi Kelvin,If you have access to the Analyzer tool, you can use various reports to filter out the call and find the session id for the call using ANI, time of call etc. Example: CSR reportYou can then further drill down on each call to find each step ...
