About kbeaton

kbeaton · 05-06-2025

How can I search and find Extension Mobility and Jabber devices with no user assigned?I need to find Extension Mobility and Jabber devices for which the Active Directory users have been disabled.I need to do this to manage unused devices in Call Mana...

kbeaton · 04-08-2025

I have a custom file with the MAC addresses I need to update.Updating the Device Pool seems easy enough, but I also want to update the Description at the same time.If this can be done, what is the process to update the Description using the Bulk Admi...

kbeaton · 03-04-2025

I have a Script with this logic in it and I want to use the same logic in a different script...The Application this works in prompts the caller to Press 1 if they want to leave a voicemail.Is GetDigitString listening for the caller's input?TIA

kbeaton · 02-24-2025

I have two Reports on the Agents Team Summary Tab.They both have the label "Team Summary Report"I'd like to label them to reflect the different reports that appearI suspect this is the cold that controls the two Reports and the LabelCould someone tel...

kbeaton · 02-21-2025

I'm super new at this, so I need a little help getting started.<gadget>https://localhost:8445/cuicui/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>It...

kbeaton · 05-06-2025

One more question, do either Akadian or Second Nature report on UCCX by chance?

kbeaton · 05-06-2025

Hi Maren,Thanks for the ideas!The Jabber one is pretty easy, the EM one I'm sure I can figure out, I'll just have to spend some time... Thanks!

kbeaton · 02-14-2025

This may be relavent too

kbeaton · 02-06-2025

The Supervisor that sent me this is seeing CSQs she's not a Supervisor forThis is one of the things I'm trying to get to the bottom of...

kbeaton · 02-06-2025

Hi Roger, Thanks for the answer on my first question.My second questions is more about my wanting to understand Can Supervisors "only" see the Teams they are supervisors of?I want Supervisors to only see the CSQs they need to seeCan the view of Skill...

Member Since	‎09-15-2017 11:46 AM
Date Last Visited	‎05-09-2025 02:31 AM
Posts	153
Total Helpful Votes Received	1

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How can I search and find Extension Mobility and Jabber devices...

Bulk Administration, Custom file update Description and Device Pool

How to read this QueueVoicemail == "" statement

How do I change the Label be changed?

Finesse Dashboard Gadget = Report ?

Re: How can I search and find Extension Mobility and Jabber devices...

Re: How can I search and find Extension Mobility and Jabber devices...

Re: Seeking help implementing an "IF" statement

Re: Question about managing old Skills and CSQs

Re: Question about managing old Skills and CSQs