Haven't worked with this particular vendor, but need to know if UCCX will integrate with this app.  Apparently UCCE does, but the customer already has UCCX 8 with Premium Agentshttp://www.getabby.com/

Working on hardening our setup and would like to know if others have tried this. I understand that the Settings selection can be disabled on the IP phone through CM, but I don't want an "all or nothing" approach. With the 7970 the end users want to...

I have a few questions regarding deployment.I’m going to install CiscoWorks LMS, RWAN, and VMS. I have a beefy Sun server I want to load the majority of the modules on, but VMS has a few components that only operate on Windows. CiscoWorks can be ins...