I have a 2 CCM 4.0(2) cluster with an IPCCX server and about 15 agents.This cluster was implemented one server at a time, so the primary CCM is also the publisher. I need to make the backup CCM the publisher but can't remember how to go about it, cor...

I am implementing a CCM4 solution in our organization. I have a 2621XM with NM-HDV-2T1 as my gateway between the legacy Meridian-81C and the CCM. I have all the call steering correct on both sides at this point. I can call from the pbx to the IP phon...