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Good morning,I upgraded our collector to 2.11.0.4 this morning and now we are not able to login with our credentials. I am still able to login to the CLI with the collectorlogin, admin and root, but login to the GUI is not possible. Three of us hav...
Good morning,When I go into the portal under Library/Inventory/All Equipment, I am not seeing any equipment. There are no filters applied.I need to investigate an issue with duplicates devices showing in the inventory.Thank you,Leonard
Good morning,I am using Firefox and trying to add notifications to the portal and it is failing with the message "Unable to save. Please try again later." I originally had two test Distribution Lists (administrative and operative) in there but they w...
Good afternoon,It appears that all of the roles that were available to assign to users are now missing. Two weeks ago I associated several users to our account and assigned roles to them, but now the roles are gone and users cannot do anything in th...
Is this a bug or a feature? Timesync appears to be working properly even though it's confused on whether it actually is or not, I just thought you should know.Thanks,Leonard
You'll just have to live with it for now, and I suspect with the migration to the CX Cloud, it's not likely they are going to put any effort into fixing it, which makes sense. We are almost finished our migration to the CX Cloud and it was actually ...
If they put the 2.11.0.4 patch into the latest version then that would be a bug you are running into. You may need to use local creds for now. See this threadhttps://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/login-...
The solution for now is to continue using local logins, unless you have a Smart Assist contract and can open a TAC case. Adias said he would pass the issue on to people that could further look into it and I have no reason to doubt him, so hopefully ...
