Hello Team,  I have in my call center cisco ccx 15.I am asking about if my agent state was for example ready, and agent got disconnected from the server network disconnected or firewall blocking..etc".When will ccx detect agent state change and disco...

Hello Team,              I have deployed Expressway MRA in my network based on Exp v 15 and CUCM 15.We are using Webex for mobile "android or ipphone".Is there a way to integrate the CUCM corporate directory with the webex so we can seach through the...

Hello All,          We have recently configured Cisco unity and its working fine for jabber and IP phones no problems but I am prefer using Cisco Webex app for android as my MRA softphone client rather than jabber "for android".the issue is that when...