Is there a way to configure an alert to monitor when Secondary becomes Master and Primary becomes slave in UCCX or the UCCX engine status in RTMT

Is there any field in CDR that determines it is an on net or off net call. 

We are having cases where Web-ex productivity tools plugin is disabled or becomes inactive in outlook and the Web-ex buttons disappear from outlook. We run on CWMS 2.5  Productivity tool version - 2.82.5010.11 ptolkadd.dll - 27.2014.1.15 Outlook 2013...

We are having cases where Web-ex productivity tools plugin is disabled or becomes inactive in outlook and the Web-ex buttons disappear from outlook. We run on CWMS 2.5  Productivity tool version - 2.82.5010.11 ptolkadd.dll - 27.2014.1.15 Outlook 201...