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Dear Cisco Support Community,I'm hoping expert eyes can help me and shed some light on the problem I have. Basically I'm getting the AudioEventId = TRAP_E_UNKNOWN error (see attached error.jpg) when trying to playback a Unified Message to Phone using...
I hope you can help.BACKGROUND: CCM 4.1(3)sr2 with IPCC Express Enhanced 4.0(3)_Build080. 4 x CSQs with Skills based routing. Each Agent Directory Number configuration does not have a value set for No ANSWER RING DURATION What are the symptoms of th...
I apologise in advance if this is a simple question but would some one kindly give me a definition on what 'Calls Dequeued' means please? I have generated a Contact Service Queue Activity Report (by CSQ) - 30 Min Intervals and I am getting a number o...
Dear Brad,I thought that would be the case however the keys [HKLM\SOFTWARE\Cisco Systems\Cisco Unity\] or [HKLM\SOFTWARE\Cisco Systems\Cisco Unity\VMO] does not exist. The nearest match is [HKLM\SOFTWARE\Cisco Systems\ViewMail for Outlook]. It would ...
Dear Brad,Thank you kindly for getting back to me and please accept my apologies for my belated response.That certainly points me in the right direction, thank you.I'm wondering whether you could point me in the right direction regarding how to confi...
Hi Stuart,Sorry not to get back to you earlier. I found that the problem still existed even after we upgraded to UCCx 5.02 which made me think the problem was related to the PC(s). After further inspection I found the problem only occurred within 3 -...
Hi Richard,I'm looking at a similar issue with IPMA Assistants in Shared-line mode using EM and I'm guessing the same applies? Was wondering how you came to your Quick answer - had Cisco confirmed this or had you found this through testing? Thanks ...
