Dear Cisco Support Community,I'm hoping expert eyes can help me and shed some light on the problem I have. Basically I'm getting the AudioEventId = TRAP_E_UNKNOWN error (see attached error.jpg) when trying to playback a Unified Message to Phone using...

I hope you can help.BACKGROUND: CCM 4.1(3)sr2 with IPCC Express Enhanced 4.0(3)_Build080. 4 x CSQs with Skills based routing. Each Agent Directory Number configuration does not have a value set for No ANSWER RING DURATION What are the symptoms of th...

I apologise in advance if this is a simple question but would some one kindly give me a definition on what 'Calls Dequeued' means please? I have generated a Contact Service Queue Activity Report (by CSQ) - 30 Min Intervals and I am getting a number o...