Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi All,
We have configured outbound in predictive mode, now client has come with requirement where he wants CSQ name should get displayed on agent finesse desktop when agent gets reserved.
By default it does not shows CSQ name in finesse agent deskt...
Hi,Need help.We have migrated clients UCCX 7.x to 11.5, after migration client started complaining that they are not able to pool complete reports which has more then 8000 rows.After some findings we found it is 8000 rows is limitation of product UC...
HI,When we stop REAS service of master server calls are not going via slave REAS, we are able to see master and slave server in REAS management page https://REAS server IP:9990.when we access the slave server web portal we are not able to see configu...
Hi Guys,Need help to resolve the Supervisor Gadget issue.Issue: RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove button to add /remove url, but url categories i am getting add/remove tab.RegardsAkash
Hi,RME 10.6.1 versionFinesse 10.5.1 versionIn finesse remote expert mobile supervisor tab not getting add/remove tab to add url, but url categories i am getting add/remove tabs.Same issue observed in both IE and firefox.Tested web browser versions.1....
Hi John,
Need small help, facing issue with integration of stand alone CUIC with UCCX 11.5.
UCCX IP: 172.29.107.22
Getting following error on CUIC.
for database host 172.29.107.22:
INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIAS...
Hi Daniel,
Are you able to generate the reports for 9/9/16 after installation of COP file?
Could you also share the cop file on below mail, Cisco has not yet published the COP on Cisco site.
aakash.bhame@gmail.com
Regards
Akash
Hi Rob,We got update from Cisco account team, master and slave to get sync we need to enabled multicast on network, we have master and slave in different network, now it is pending from client side with two options 1. enable multicast 2.move slave in...
Hi Please find below screen captured, same output observed in finesse desktop as well,add/remove url tab. Add/Remove URL Categories Tab Also finesse console logs,This site makes use of a SHA-1 Certificate; it's recommended you use certificates with...
