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The requirement is to do a callback after 10 mins once the caller ends the call with the agent. I am routing the call from the connected state to the exceptionCIE and then presenting the survey menu with a place a call step. The issue is am not able ...
Hello,I am setting up a SIP integration for CUC with CUCM. When I am calling an extension internally, instead of hearing the prompt "Sorry Extension not available" I am getting the greeting of my extension " Extension 'My Extension' Enter you PIN" an...
Hi All,We have CUCM 8.5 setup where there is a shared line setup for IT support. For an incoming call, one of the member in the shared line group answers there wont be any missed calls on the other phones. But if no one answers, there is missed call...
Hi,We have a client where they have a Avaya Telephony System with 96XX phones. They have CUCM 8.5 for a multi site implementation and have Avaya 96XX phone at one of their site which they want to configure with CUCM or in CME. Is this possible. I bel...
Hi All,I am doing an integration of LDAP with CUCM. I have around 11 dc and there is a limitation in LDAP directories in CUCM that maximum 5 LDAP directories can be created. Is there any workarounds for this or can I directly integrate with the fores...
Thanks a lot Anthony. I just finalised the testing and got it working. I did the Place call to the caller first and then redirected when successful to the survey script. the variables were all transferred. Thanks a lot for your time and all the guida...
Thanks a lot for your time on this. For the outbound campaign, the time scheduled will be a problem, right? Considering we have to call back all the callers. If you have a sample API or documentation for the same, please shareI think with the callbac...
Hello Anthony, I did the Place Call to transfer to a Trigger, which then redirects to the Caller number through a different script. I am getting the call however the survey menu is not playing. The call fails with system error. I am attaching the scr...
Thanks Anthony The way you mentioned, I need to carry the variable containing the caller info to the Call redirect script. Can you please share a sample script on carrying the variable to the other script
I now tested the Place call part to a different script and tested the call back. The call back works but the report still doesn’t show the variables. Do you think with Place call trigger, there has to be a different way of mapping the entered digits ...
