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I'm having an issue at one location. Call is received, user presses the Transfer softkey and no dial tone is heard - call transfer doesn't work even if they go ahead and dial digits.Phones and Gateway have been reset.New location, transferred did wor...
Hello-We have a large user base that requires individual "0 outs" from their mailbox's to their individual administrators. (While their greeting is playing, press 0 to be transferred.)Can the users control and change this themselves via their phone o...
I had this same issue:The fix was to make sure the name of the Remote Destination Profile (RDP) for each user is exactly as it shows in the Call Manager when setting up your Remote Destination (RD) bulk import.After bulk importing my RDP's - I notice...
Our Agent State Detail report is good up to 9/7/2016, then it appears no date working after that.I believe there are other reports with the same issue.
Looks like we ran into bug -"Problems transferring/answering calls when using headset with 79XX phoneCSCun26289"We loaded SCCP45.9-4-2-1S instead of SCCP45.9-3-1SR4-1S to a test phone and this appears to have solved this issue.
