About David Tigue

David Tigue · 09-25-2014

I'm having an issue at one location. Call is received, user presses the Transfer softkey and no dial tone is heard - call transfer doesn't work even if they go ahead and dial digits.Phones and Gateway have been reset.New location, transferred did wor...

David Tigue · 05-03-2010

Hello-We have a large user base that requires individual "0 outs" from their mailbox's to their individual administrators. (While their greeting is playing, press 0 to be transferred.)Can the users control and change this themselves via their phone o...

David Tigue · 12-16-2021

I had this same issue:The fix was to make sure the name of the Remote Destination Profile (RDP) for each user is exactly as it shows in the Call Manager when setting up your Remote Destination (RD) bulk import.After bulk importing my RDP's - I notice...

David Tigue · 09-12-2016

Our Agent State Detail report is good up to 9/7/2016, then it appears no date working after that.I believe there are other reports with the same issue.

David Tigue · 09-26-2014

Looks like we ran into bug -"Problems transferring/answering calls when using headset with 79XX phoneCSCun26289"We loaded SCCP45.9-4-2-1S instead of SCCP45.9-3-1SR4-1S to a test phone and this appears to have solved this issue.

David Tigue · 05-03-2010

Thanks for the quick reply.A very basic feature that needs to be added.Thanks again.

Member Since	‎05-03-2010 08:52 PM
Date Last Visited	‎12-22-2021 08:50 AM
Posts	9
Total Helpful Votes Received	5

User Statistics

User Activity

No dial tone when trying to transfer

Unity Connection 7.1 0 Zero out to attendant operator

Re: CUCM 11.5 Import - Unable to Import Remote Destination CSV file, G

Our Agent State Detail report

Looks like we ran into bug -

Re: Unity Connection 7.1 0 Zero out to attendant operator