Buy or Renew
Buy or Renew
anand.krishnakumar
Frequent Visitor
Frequent Visitor
Member since ‎10-06-2016
‎12-04-2018
Awards
No awards available to display
Recent Badges

User Statistics

  • 7 Posts
  • 0 Solutions
  • 0 Helpful votes Given
  • 1 Helpful votes Received
Recent Badges
Reorder
First Discussion
5 Discussion Posts
1 Reply
1 Helpful Vote
Certifications
No certifications available to display

User Activity

UCCX - Send busy signal to PSTN

01-05-2018
Hello Experts,   I need your help with one UCCX requirement.  I am trying to implement a call flow which will check for number of calls in the queue before accepting a call. It should send the call back to PSTN with a busy signal if the threshold for...

UCCX - Passing metadata from Finesse to Calabrio call recording

11-04-2016
Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide:  Name - meta...

UCCX - CUIC Voice CSQ Live Data reports

10-27-2016
Hi All, I have a query regarding some of the live data stock reports available with UCCX 10.6: 1. Voice CSQ Agent Detail Report 2. Voice CSQ Summary report Here is the scenario:  There are two agents A and B and both of them are part of CSQs CSQ1, ...

How to connect to UCCX Finesse REST API from Third-party App

10-06-2016
Hi Experts,As part of a customer POC, we are trying to make use of UCCX Finesse REST API to utilize certain functions available with Finesse. We tried connecting to the Web Service with an Application User ID created inside CUCM. We are not able to c...
Community Statistics
Member Since ‎10-06-2016 10:32 AM
Date Last Visited ‎12-04-2018 11:46 AM
Posts 7
Total Helpful Votes Received 1
Helpful Votes From
See all >