In future definitely the need arise that the old extensions requires to be deleted. If the extension deletion range is straight like example 1000, 1001, 1002, etc. then it’s very easy to delete. What if extension deletion it’s not in straight order l...

Introduction Since SIP is the world for telephony now. There were days where ISDN E1 T1 PRI’s were used. Those technology cost lot and lead to heavy investments for companies. Not only the costs, but also for Administrators to manage. Since the SIP h...

Hi folks,I have PCCE 4k deployment and recently I have issue highlighted by reporting team that when customer hangup call on IVR (VXML application) the RCD and TCD timestamp shows 5seconds higher of the call hangup time. PCCE v12.0.I compared working...

Hello,I want to do is to capture the ivr step values in UCCX 12.x which caller has selected OR i can say is i want to know which DTMF buttons pressed by caller. Overall is to analyse caller journey on IVR at end of the day / week / month. Suppose i h...