Hi all,I'm having dificulties finding out if the current version on theCisco Unified CallConnector for Microsoft Dynamics CRM  is compatible with the new Microsoft CRM Dynamics 2011. The datasheet only references the v4 of the Microsoft Product.Does ...

Hi all,I am looking for a way to find the CUCM Call Identifier in the ICM database.Is there any way I could do this just by  querying the ICM?The pruporse of this query if because I am trying to match the t_Termination_Call_Detail records with the re...

Hi,First thanks for your time to read this.I'm looking for a way to manage in custom application the associations between agents and skillgroups. From what I've looked there isn't any API.I was wondering if there is a command line bulk tool for this ...