Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
2710 Location appliance running 4.0.33.0, WCS running 4.2.130.2 Campus Network Designs each with multiple buildings and floors. One can be assigned to the location server and synchroization works perfectly. The second network design shows unassigne...
I need supervisors to be able to update skills for agents (add and remove skills). However we do not want to give the supervisor access to the other administrative functions of the admin page. We have created a page that limits the options that the...
Yes, we found that the parameters as to the number of walls differs from WCS to the Location appliance. We had three floors in our network diagrams that had too many walls defined. Once we reduced the number of walls on each of those floors the loc...
Thanks for the advice. I cleared the config and data (under advanced parameters) and re-synchronized the network designs. Same result. Is there some other way to purge the database?
Hi Aslam, I have a question. We would like to do what you are describing in this scenario, however we would like to be able to play a prompt - I.E. - "To leave a voicemail, please press 1", and then do the call redirect step after 1 is pressed. Ideas...
The limit is per module not per group. While you can number VC's up to 1024 for both groups on the 3640 module you can only have 255 active VC's on the entire module. (I ran into this very issue and had to research it heavily to get a definitive ans...
