Dears,One of our client is having HIS (hospital information system)and they want to integrate it with Cisco ucm 7. when a patient is checked in the HIS should tell CUCM to provide DN to the Phone. when patient checks out form HIS, CUCM should remove ...

We are having cisco call manger 4.1.3 and we want to use a custom Built IVR with Dialogic E1 Card. Does any one have any idea how can configure the gateway with E1 connected to Dialogic card? when it receives a call from PSTN E1 to send it to IVR.

Which is the best tool to monitor CCM services and errors?I have 1 Publisher 2 Subscribers and 1 CRS serverthanks

I have IPCC enterprise (ICM 7.0) with CVP 3.1 in comprehensive mode, i have a different IPT cluster to call IPCC agents. From IPT cluster employees can dial 8888 and Call goes to IPCC system on CVP main menu and can reach agents.some times the call i...