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rudyb2000
Level 1
Level 1
Member since ‎03-30-2007
‎05-20-2025
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  • 8 Posts
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  • 3 Helpful votes Given
  • 40 Helpful votes Received
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IPCC automated call reminder and announcement system

07-11-2007
Can IPCC be configured as an automated call reminder and announcement system? We need IPCC to be able to access a database and call certain numbers within the database to send reminders and announcements. We also need the system to track unsuccessf...

Automatic recording of agent calls and archival solution.

04-04-2007
We are currently running IPCC Express Enhanced 4.0(5). I have enabled desktop monitoring to be able to record and monitor the agent calls. It is currently working, the only thing is that the supervisor has to manually record the agent calls. The I...

IPCC Express, option for callers to break out of queue and leave a message.

03-30-2007
We are currently running IPCC Express Enhanced 4.0(5). I need to configure our current ICD script so that when callers are held in queue, they have an option to press 0, break out of the queue, and leave a voice mail. The ICD script we are using is...
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Member Since ‎03-30-2007 10:00 AM
Date Last Visited ‎05-20-2025 09:13 AM
Posts 8
Total Helpful Votes Received 40
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