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Can IPCC be configured as an automated call reminder and announcement system? We need IPCC to be able to access a database and call certain numbers within the database to send reminders and announcements. We also need the system to track unsuccessf...
We are currently running IPCC Express Enhanced 4.0(5). I have enabled desktop monitoring to be able to record and monitor the agent calls. It is currently working, the only thing is that the supervisor has to manually record the agent calls. The I...
We are currently running IPCC Express Enhanced 4.0(5). I need to configure our current ICD script so that when callers are held in queue, they have an option to press 0, break out of the queue, and leave a voice mail. The ICD script we are using is...
I ended up opening up a TAC case for this issue. I am posting the steps I used to perform these tasks hoping that this post may help someone else out with a similar issue. I will sumarize what I did to record all of our agent calls and export the r...
Martin,From my undertstanding, the IPCC Express servers run the Monitoring and Recording services which are installed during the IPCCX setup. Once the servers are installed and you have setup your agents and supervisors, you can go to the URL HTTP:/...
