What do you mean by support?  If you are looking for documentation on what is available, it is in the link here. http://www.cisco.com/web/ordering/b2b/secure_tech_docs/integration_documentation.html If you are looking for the actual console where you create the applications and assign the APIs, it is located at https://apiconsole.cisco.com If you are looking for a contact within Cisco you can direct questions to Girish Sherikar (gsherika) <gsherika@cisco.com> He has been extremely helpful throughout this process. If you are looking for some developers for hire that are familiar with the process and have consumed several of the APIs, I have a contact if you would like it. HTH, Mark ... View more

Andeas, Initially I did not have access.  I contacted our Partner Account Manager and found out who our assigned administrator was.  I then requested that person to assign me privileges.  After all of this I could then access apiconsole.cisco.com. So there are a couple of steps to get access.  If you don't have any luck I can share the B2B resources from Cisco with you. Mark ... View more

Mark, There are APIs available to integrate with CCW.  Hopefully you have Cisco Partner access so you can get to this link.  This will explain what is available. If you need assistance integrating into your system I can share the development team that is working on our project.   http://www.cisco.com/web/ordering/b2b/secure_tech_docs/integration_documentation.html HTH,   Mark ... View more

We had a customer request the same feature. We had one of our developers throw something together. When the phone hits this service, it will then hit the softkeys in order to make the conference. You should be able to make any and all changes in the Default.aspx file. It should be straight forward once you look at it. Things to note are a simple delay of about 2.8 seconds between dialing the conference number and returning to the phone call. This is because it takes that long for the phone to present the softkey. Also the IP address for the server hosting this phone services will need to be changed accordingly. This uses the .NET Framework 2.0, so the web server must be capable of running .NET 2.0. Please rate helpful posts. ... View more

Yup. Here you go. ... View more

Here is what I ended up developing. Please rate helpful posts. --------------------------------------------- ' VBScript source code Const VMOFile = "C:\Program Files\Viewmail\AvMMOCtrl.ocx" Const KV = "HKCU\Software\Cisco Systems\Cisco Unity\Media Master\Profiles\default\Telephone Record and Playback extension" Dim WshShell, objFileSystem Set ADSysInfo = CreateObject("ADSystemInfo") Set CurrentUser = GetObject("LDAP://" & ADSysInfo.UserName) ' ==================================================================== ' Retrieves the Phone number to be added to the VMO registry setting ' This can be changed to "strIpPhone = CurrentUser.telephoneNumber" to ' get it from the typical telephone number field from Active Directory. ' ==================================================================== ' Other phone number fields are: ' mobile -- Mobile Phone Number ' homephone -- Home Phone Number ' ipPhone -- IP Phone Number ' ==================================================================== strIpPhone = CurrentUser.ipPhone Set objFileSystem = WScript.CreateObject("Scripting.FileSystemObject") If objFileSystem.FileExists(VMOFile) and strIpPhone <> "" Then Set WshShell = WScript.CreateObject("WScript.Shell") WshShell.RegWrite KV, strIpPhone, "REG_SZ" Set WshShell = nothing End If set objFileSystem = Nothing ... View more

I did. The answer is to just use: [APPLICATION:BENDATAWINHEAT=CALL LOGGING] [CONTROL] G [ENTERPRISE FIELD:TICKETNUMBER] [ENTER] The agent desktop will look for the closest match. Please rate helpful posts. ... View more

Thanks Dave, So am I correct by saying that all vmaddin.vbs script does is update the MSI package with values in VMOInit.vbs? Does anyone have a script that will look up the logged on user's telephone number out of AD then update the registry with telephone number and server name for vmo? ... View more

tondaboreman, Where do I find the clear archive.exe patch? ... View more

It has been my experience that CRS doesn't like the SOAP or namespace information in the XML document that it recieves from the web service. However before you tell you developer to change her web service I would do this. First fix your XPATH string it should be /descendant::ADSLInfoResponse/child::ADSLInfoResult this will/should return a 1 in the variable when you execute Get XML Document Data. But I don't think it will work because of the SOAP header and the name space information. To test this save the results of the web service to a static xml document. Point your script to the new document instead of the web service and test it. Remove the SOAP info and the namespace information as needed to get it to work. I have also had major issues with doing a POST to a .net web service. What we found was the script step would append a null character /u to the post and the web service would choke. Once we changed to GET it would work. See this for more information on creating an XPATH for CRS. Please Rate helpful posts. Regards, ... View more

Do you have a sample script on how to do this? ... View more

You can use Javascript to dynamically build your VXML doc. Take a look at this. http://www.vxml.org/frame.jsp?page=t_9.htm If your data that you need to recognize is coming from a web service and generated XML you could use an XSLT document to format it as VXML. ... View more

Thank you for the quick reply. I tried that and it didn't work. The page didn't even look like it tried to push the xml to the phone. http://admin:admin@10.10.10.36/CGI/Execute" method="POST" > Thanks. I will keep looking. ... View more